I’ve been having line problems with my ISP – British Telecom. To cut a long story short we see a 75% speed drop, phone BT, jump through umpteen hoops and they reset the profile at the exchange. The fault is with the line and it’s intermittent.
That doesn’t really bother me. The customer support agent told me to use BT’s speed diagnostic tool. Now aside from why their tool would be better, its not really an option as its a poorly written Java applet that doesn’t seem to work with Firefox or Chromium in Linux. Now I dare say I could get it to work but why spend the energy? When I mentioned it to the agent, he told me BT doesn’t officially support Linux and helpfully suggested I keep a Windows laptop handy.
Are you kidding? Keep a Windows laptop handy? There are reasons why I use Linux, there are reasons people use Macs and Windows too – they chose to. What the hell has that got to do with my ISP? I have no software from them, it’s a wireless access point they provide. Do you know what operating system it runs? Linux.