I’ve studied six computing modules at the Open University, participating in their forums and even moderating one (TU100). I feel that there is a tendency to criticise computing modules that I haven’t noticed on mathematics modules. Unfortunately students are often not specific in their complaints, leading to responses from the faculty which don’t really answer the question (clearly -they don’t know what it is) in turn provoking a hostile response.
This isn’t to say staff are blameless. It infuriates me that while replying with accusations of not providing enough information, they then fail to do so themselves – stating the number of students on the module would give perspective on the number of people actually complaining.
It seems clear that regular forum users believe they are representative of the majority but from experience on TU100 I’m not sure this is true. A lot of students don’t like posting and I’ve met several students who find forums intimidating. I’d love to see some hard numbers here.